| |
| Installation-Maintenence-Preventative Maintenance |
| |
| |
| We provide a full dedicated Customer Support Service. |
| |
Customers are able to call a dedicated Avery Weigh-Tronix “Help Line” and speak to a "real person" in the UK.
The professional customer support department provides full support over the telephone or remotely online. Should this occur in the Customer Support Service will dispatch an experienced and and regularly monitors the performance of all RVM installations online .
Instances may occur where the Avery Weigh-Tronix Customer Support Service are unable to resolve the problem over the telephone or remotely online. Should this occur in the Customer Support Service will dispatch an experienced and trained Avery Weigh-Tronix Field Service Engineer to the customer's premises to repair the fault and provide any further support on-site
|
|
|
| Experienced reVend™ Reverse Vending Technicians |
| |
Avery Weigh-Tronix technicians have undertaken full training in Germany.
Avery Weigh-Tronix are experienced in all aspects of reVend™ Reverse Vending Technologies, hardware and software applications. |
| |
| Delivery |
| The reVend™ Reverse Vending Machines (RVM’s) are delivered directly from the factory in Germany to Avery Weigh Tronix in Smethwick, UK . All machines are thoroughly tested prior to dispatch. |
| |
| Pre Delivery Inspection |
| All reVend™ Hardware, machines and software undergo a further testing prior to delivery. |
| |
| Delivery and Installation |
The reVend™ RVM’s are delivered to the customer, by Avery Weigh Tronix, ensuring that the machines are delivered undamaged.
We utilise advanced technology called "Tilt Watch" enabling monitoring of the machine whislt in transit. |
| |
| Installation and Commissioning |
| Avery Weigh Tronix technicians install and commission the reVend™ Reverse Vending machines |
| |
| Client Training |
| Clients are trained to familiarise them with reVend™ Reverse Vending Machines,free of charge for details of our extensive client care |
| |
| Preventative Maintenance |
| Avery Weigh-Tronix are able to access the reVend™ Reverse Vending Machines remotely utilising our reVend™ administration software. |
| |
| Fast Response |
We have a Nationwide dedicated service for the UK, with a rapid response
Avery Weigh-Tronix is a Global leader with a Global presence.which employ more than 4,200 people worldwide. |
|
| Spares and Servicing |
Avery Weigh Tronix technicians hold a full inventory of spares for each reVend™ machine. Avery Weigh-Tronix maintains a 4,000 m sq global distribution hub holding more than 26,000 spare parts and manned by 38 dedicated personnel.
Almost any reVend™ component can be located and despatched within 24 hours, ensuring fast repairs and upgrades.
For further information please email Avery Weigh-Tronix |
