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Customer Support

We provide a full dedicated Customer Support Service. Customers are able to call a dedicated Avery Weigh-Tronix “Help Lineand speak to a "real person" in the UK. The professional customer support department will provide full support over the telephone.

Instances may occur where the Avery Weigh-Tronix Customer Support Service are unable to resolve the problem over the telephone, in which case the Customer Support Service Engineers will dispatch a Fully Trained Avery Weigh-Tronix Field Service Engineer to the customer's premises in order to provide further support on-site.

Experienced reVend™  Reverse Vending Technicians Avery Weigh-Tronix technicians have undertaken full training in Germany.

Avery Weigh-Tronix are experienced in all aspects of reVend™ Reverse Vending Technologies, hardware and software applications.

 

Delivery The reVend™ Reverse Vending Machines (RVM’s) are delivered directly from the factory in Germany to Avery Weigh Tronix in Smethwick, UK . All machines are thoroughly tested prior to dispatch.

 

Pre Delivery Inspection All reVend™ Hardware, machines and software undergo a further testing  prior to delivery.

Delivery and Installation The reVend™ RVM’s are delivered to the customer, by Avery Weigh Tronix, ensuring that the machines are delivered undamaged.

 

Installation and Commissioning

Avery Weigh Tronix technicians install and commission the reVend™  Reverse Vending machines


Client Training ..Clients are trained to familiarise them with reVend™ Reverse Vending Machines,free of charge for details of our extensive client care ,please contact us

 

Preventative Maintenance Avery Weigh-Tronix are able to access the reVend™ Reverse Vending Machines remotely utilising our reVend™ administration software.

 

Fast Response We have a Nationwide dedicated service for the UK, with a rapid response
Avery Weigh-Tronix is a Global leader with a Global presence.which employ more than 4,200 people worldwide.

 

Spares and Servicing Avery Weigh Tronix technicians hold a full inventory of spares for each reVend™ machine. Avery Weigh-Tronix maintains a 4,000 m sq global distribution hub holding more than 26,000 spare parts and manned by 38 dedicated personnel.  Almost any reVend™ component can be located and despatched within 24 hours, ensuring fast repairs and upgrades.  For further information please email Avery Weigh-Tronix

 

200th anniversary of the Soho Foundry  The year 1996 marked the 200th anniversary of the Soho Foundry and the 100th year since it became the base of W & T Avery - now the headquarters of Avery Weigh-Tronix. In many ways the history of the Soho Foundry mirrors the development of industry itself, from its beginnings as a steam engine factory operated by Matthew Boulton and James Watt, to its present-day use for the design and development of the most advanced electronic weighing equipment in the world

 

In June 2000, the merger of Weigh-Tronix and Avery Berkel brought together some of the best known and longest-established companies in the weighing industry. The consolidation of the group was finally completed in September 2003, when the change of name to Avery Weigh-Tronix created a single corporate entity to service today’s global markets.


Avery Weigh-Tronix sells products under four main brand names:

 

Avery Weigh-Tronix For products and systems used in industrial environments.

You can also visit Avery Weigh-Tronix (North America) site at www.wtxweb.com  for industrial and agricultural weighing products and systems.

 

Avery Berkel For products and systems designed for retail applications

You can also visit Avery Berkel (North America) site at www.averyberkelusa.com for price computing scales and labelling systems. 

  Berkel For slicers and other food processing equipment that complements weighing equipment in retail and industrial markets.
 

Salter Brecknell Scales sold through a dealer/distributor network and direct to some retailers, including mechanical and consumer products.

Visit Salter Brecknell (UK) web site at www.salterbrecknell.co.uk

Visit Salter Brecknell (North America) web site at www.salterbrecknell.com

Avery also have two specialist brands for specific niche market products:
  Railweight www.railweight.co.uk
For train ‘weighing in motion’ products
  Dillon www.dillon-force.com
For force measurement products
For further information please email Avery Weigh-Tronix 

 

 
 

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